Help Troubleshooting - Delayed Exit, Missing Entries Options

[cyps]

Hi Chris,

Thank You for the reply.

Here's the pic You've requested...I don't understand why in the message it's saying the date of 18....it happened the 19th....and even my trade was only opened on 19th....
I can't get any other pics right now as I can't even log into my account....

But I know about the transaction....because when I ran the exact same trading systems on a demo account it shows the trade....

I'm trading on a different timeframes and the longer ones often have a transaction running for few days or even more than a week.....

When the broker wasn't shooting down his servers for the weekend, there was no issue...I had the message ''market is closed'' but I still had access to the charts..and my pc with the system running was still on for whole weekend...and when the market reopens the trade continue without problems.....

But now it's no more possible.....:mad:

I love VT Trader and its ability to auto-trade.....It's an extremely well developed platform and it suits my need very well.....

But what's the point of shooting down the servers...??
backup, or just saving some electricity ??
And it's contradicts the hole point of auto-trading feature.....

Anw my broker seem not doing anything with my ''traders range'' problem...they came to the similar conclusion...but as the problem wasn't caused by them they stop any further work to try to fix it...

They are advertising the software, and it's features but don't support them after ??

I know that glitches may happened sometimes..but at least try to review the soft and fix them for the future...that's all I'm asking for....

:end of rant:

The only real help that I can get it's here mostly from You, and thank You for that...
unfortunately there are some things out of Your control.....

Regards,

Cyps

[cskidmore]

Hello,

When the broker wasn't shooting down his servers for the weekend, there was no issue...I had the message ''market is closed'' but I still had access to the charts..and my pc with the system running was still on for whole weekend...and when the market reopens the trade continue without problems.....

But now it's no more possible.....:mad:

I love VT Trader and its ability to auto-trade.....It's an extremely well developed platform and it suits my need very well.....

But what's the point of shooting down the servers...??
backup, or just saving some electricity ??

They could be doing upgrades and/or maintenance. You may wish to contact their customer service dept. and inquire about the situation.

Anw my broker seem not doing anything with my ''traders range'' problem...they came to the similar conclusion...but as the problem wasn't caused by them they stop any further work to try to fix it...

I've asked the developers and the QA dept. to investigate this issue.

Regards,
Chris

[cyps]

Hello,
Do you happen to have a screenshot of the message VT Trader showed you under these circumstances? If so, would you please post it here. I'd really love to show that the QA and the developers. This behavior was a point of contest while back.

If the system truly has 'shut down' (i.e. the system is no longer running in auto-trade mode), when the market reopens on Sunday the system won't restart. You'll have to manually manage that trade and only restart the system in auto-trade mode once you have no open positions running. Alternatively, you could investigate if the following FAQ may be able to assist you in circumstances like this:

http://forum.vtsystems.com/index.php?showtopic=3293

Regards,
Chris

Hi Chris,

Just to let You know that the modifications from FAQ worked

Thank You

[cskidmore]

You're welcome.

Regards,
Chris

[cyps]

They could be doing upgrades and/or maintenance. You may wish to contact their customer service dept. and inquire about the situation.

Hi Chris,

I asked...and got an answer that they stopping the servers when the market is closed......that's it....
But my concerns will be supposedly forwarded to administration for consideration....

Thank You

[cskidmore]

Hello,

I apologize for the delay in my follow-up, however, I was able to have the developers investigate this issue. After some investigation, it has come to the attention of both myself and the lead VT Trader developer that the 'traders range' feature currently only protects for price quotes that go against your initially requested price. It does not protect for price quotes that go in favor of your initially requested price. We both agree that this presents a unique problem for automated trading systems in VT Trader so we're going to have to have some lengthy discussions with the developers and the Program Manager to decide how to handle this. Unfortunately, I do not have any additional information at this time. I apologize.

Regards,
Chris

[cyps]

Hello,

I apologize for the delay in my follow-up, however, I was able to have the developers investigate this issue. After some investigation, it has come to the attention of both myself and the lead VT Trader developer that the 'traders range' feature currently only protects for price quotes that go against your initially requested price. It does not protect for price quotes that go in favor of your initially requested price. We both agree that this presents a unique problem for automated trading systems in VT Trader so we're going to have to have some lengthy discussions with the developers and the Program Manager to decide how to handle this. Unfortunately, I do not have any additional information at this time. I apologize.

Regards,
Chris

Hi Chris,

Thank You for the answer and the investigation.

I don't see any problems if the requote is in advantage of the client.....logically everyone will accept that.. (IMG:style_emoticons/default/biggrin.gif)

Then if the developers may make VT Trader accept this requotes automatically it would be great

Regards

Cyps

PS. Plz let us know when this will be resolved

[cskidmore]

Hi Cyps,

It hasn't been decided yet how this situation will be handled with respect to how the trading systems engine may have to be modified to best deal with requotes. However, I think we all agree that it's a situation that needs to be addressed. Incidentally, the traders range works the same way for manually requested trades as well. I don't believe it's quite as simple as only modifying VT Trader to accept the requote(s) since the Traders Range logic is actually applied at the server level, not within VT Trader.

I made the same comments you did, however, about a how a client certainly would not not accept a requote when the price moves in their favor. However, in order for a broker to maintain their "no slippage" policy (should they have one), they have to requote if price moves away from the requested price regardless of which direction the price moved.

Ideally, I'd like to see two things happen: 1. Traders Range modified to protect both sides of the requested price, not just the 'loss' side. And, 2. A new option that basically pre-approves any order request "At Best Price" regardless of how far away (in either direction) the requoted price would be from the requested price. Of course, I don't know if either of these solutions/features will be implemented. They're simply on my 'wish list' right now. (IMG:style_emoticons/default/smile.gif)

Regards,
Chris

[cyps]

Hi Cyps,

It hasn't been decided yet how this situation will be handled with respect to how the trading systems engine may have to be modified to best deal with requotes. However, I think we all agree that it's a situation that needs to be addressed. Incidentally, the traders range works the same way for manually requested trades as well. I don't believe it's quite as simple as only modifying VT Trader to accept the requote(s) since the Traders Range logic is actually applied at the server level, not within VT Trader.

I made the same comments you did, however, about a how a client certainly would not not accept a requote when the price moves in their favor. However, in order for a broker to maintain their "no slippage" policy (should they have one), they have to requote if price moves away from the requested price regardless of which direction the price moved.

Ideally, I'd like to see two things happen: 1. Traders Range modified to protect both sides of the requested price, not just the 'loss' side. And, 2. A new option that basically pre-approves any order request "At Best Price" regardless of how far away (in either direction) the requoted price would be from the requested price. Of course, I don't know if either of these solutions/features will be implemented. They're simply on my 'wish list' right now. (IMG:style_emoticons/default/smile.gif)

Regards,
Chris

I'm glad that the issue was found and it's worked on.

I think that Your suggestions are quite good.

I suppose that the 1st one accept requotes withing traders range on both sides of pricing (against and for the trader) is a must....I was certain that this was already the case....

but I guess never assume....

Thank You again for great work

Cyps

[cyps]

Hello,
Do you happen to have a screenshot of the message VT Trader showed you under these circumstances? If so, would you please post it here. I'd really love to show that the QA and the developers. This behavior was a point of contest while back.

If the system truly has 'shut down' (i.e. the system is no longer running in auto-trade mode), when the market reopens on Sunday the system won't restart. You'll have to manually manage that trade and only restart the system in auto-trade mode once you have no open positions running. Alternatively, you could investigate if the following FAQ may be able to assist you in circumstances like this:

http://forum.vtsystems.com/index.php?showtopic=3293

Regards,
Chris

Hi Chris,

I have a new problem...

after modifying my system as described in FAQ....
and having an ''long'' position running over the weekend..therefore i set-up the OB as 1....

the transaction closed as it should of...then i had another one, ''short'' this time....but
the next one a ''long'' didn't open....I just had signals but no buy order was sent.....

How can I fix this.....

because logically the system followed it's logic..:

OpenBuy:= Long and (eventCount('OpenBuy') +OB=eventCount('CloseBuy'));
CloseBuy:= Short and (eventCount('OpenBuy') +OB>eventCount('CloseBuy'));

the first transaction I tricked the system to think that :

event count for open buy was 0+1....then CloseBuy worked...but for the new one;

I had already 1 long(tricked= 0+1) + the variable OB (another 1)...this makes 2...but my CloseBuy is only at 1..then the new long didn't happened....

I think that it is important to say in the FAQ..that the system have to be reset to OB and OS 0...when the opened transaction closes....by restarting the system with corrected values..

Am I right or not ??

[cskidmore]

Hello,

No. That is not correct. If you start the system with a position already open then you'll need to use the input value of 1 for either the OpenBuy Count or OpenSell Count input variable depending on which direction your current position is opened in. With this done, you need to verify the account and amount the system will be using for automated trading, set up the rest of its input parameters, attach the system to the chart, and finally start it in auto-trade mode.

From that point, you do not need to modify those extra input variables again while the system is running. The eventcounts of the logical variables (those used for auto-trading actions) will increment +1 each time they are triggered. You should only need to reset those extra input variables if you stop the system (which resets the logical variables' cumulative eventcounts values back to zero) and then later wish to restart it.

Regards,
Chris

I have a new problem...

after modifying my system as described in FAQ....
and having an ''long'' position running over the weekend..therefore i set-up the OB as 1....

the transaction closed as it should of...then i had another one, ''short'' this time....but
the next one a ''long'' didn't open....I just had signals but no buy order was sent.....

How can I fix this.....

because logically the system followed it's logic..:

OpenBuy:= Long and (eventCount('OpenBuy') +OB=eventCount('CloseBuy'));
CloseBuy:= Short and (eventCount('OpenBuy') +OB>eventCount('CloseBuy'));

the first transaction I tricked the system to think that :

event count for open buy was 0+1....then CloseBuy worked...but for the new one;

I had already 1 long(tricked= 0+1) + the variable OB (another 1)...this makes 2...but my CloseBuy is only at 1..then the new long didn't happened....

I think that it is important to say in the FAQ..that the system have to be reset to OB and OS 0...when the opened transaction closes....by restarting the system with corrected values..

Am I right or not ??

[cyps]

Hi Chris,

that's weird then...because i didn't touch my system and it didn't opened the 3rd trade as it should...

it correctly closed the already opened long trade...
the opened and closed a short trade and
didn't open a long one....

I will have to check it out...maybe there was something else that went wrong..

[cyps]

Hi Cyps,

It hasn't been decided yet how this situation will be handled with respect to how the trading systems engine may have to be modified to best deal with requotes. However, I think we all agree that it's a situation that needs to be addressed. Incidentally, the traders range works the same way for manually requested trades as well. I don't believe it's quite as simple as only modifying VT Trader to accept the requote(s) since the Traders Range logic is actually applied at the server level, not within VT Trader.

I made the same comments you did, however, about a how a client certainly would not not accept a requote when the price moves in their favor. However, in order for a broker to maintain their "no slippage" policy (should they have one), they have to requote if price moves away from the requested price regardless of which direction the price moved.

Ideally, I'd like to see two things happen: 1. Traders Range modified to protect both sides of the requested price, not just the 'loss' side. And, 2. A new option that basically pre-approves any order request "At Best Price" regardless of how far away (in either direction) the requoted price would be from the requested price. Of course, I don't know if either of these solutions/features will be implemented. They're simply on my 'wish list' right now. (IMG:style_emoticons/default/smile.gif)

Regards,
Chris

Hi Chris,

Any news with this issue..

Thank You

[cskidmore]

Hello,

I don't have any additional news to report at this time. I apologize.

Regards,
Chris

[cyps]

Hello,

I don't have any additional news to report at this time. I apologize.

Regards,
Chris

No problem,

Just wanted to know if a decision was taken....and maybe the modifications are underway....

Thank You

[donorx]

No problem,

Just wanted to know if a decision was taken....and maybe the modifications are underway....

Thank You

I'm having the same issue.

[cyps]

I'm having the same issue.

Yup,

I find this weird that traders range works when re quoted against You but no when it advantages You...

I hope they will fix-it soon....

All brokers that I've dealt with always give You the best rate available.....

[anton]

The "Reaction Time" error mentioned in this thread is my biggest problem when in AT mode. Was this addressed in the latest update VT TRADER 2.1.12.0?

[cskidmore]

Hello,

If you're referring to the lack of an intraday automated trading mode, then no, that has not been included in 2.1.12.0. Complete bar mode is still the only mode available for automated trading.

Regards,
Chris

The "Reaction Time" error mentioned in this thread is my biggest problem when in AT mode. Was this addressed in the latest update VT TRADER 2.1.12.0?

[anton]

Okay, I understand. Thanks Chris.

Looking forward to using a VT real-time Intraday autotrade someday.