How-To Troubleshoot VT Trader Connectivity Issues:

If you are experiencing any type of connectivity problem while attempting to use VT Trader (ie: "Server Unavailable" error message, timeouts while attempting to log in, or disconnections or not receiving chart data while the application is running), please report such issues directly to your broker's customer support department for appropriate assistance. Their customer support personnel will provide additional instructions for you to follow. Thank you.